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Warranty


LIMITED WARRANTY ON TRUSTYTRUNKS

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. 

THE LIMITED WARRANTY CAN ALSO BE FOUND ONLINE AT HTTPS://TRUSTYTRUNKS.COM/PAGES/WARRANTY AND IN THE DOCUMENTATION WE PROVIDE WITH THE PRODUCT.

WE WARRANT THAT DURING THE WARRANTY PERIOD, THE PRODUCT WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP.

WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY. 

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

OUR RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPAIR OR REPLACEMENT AS DESCRIBED BELOW IN THIS WARRANTY STATEMENT. 

WHO MAY USE THIS WARRANTY?

TrustyTrunks LLC located at 7826 Vallagio Lane, Englewood, CO 80112 ("we") extend this limited warranty only to the consumer who originally purchased the product ("you"). It does not extend to any subsequent owner or other transferee of the product.

WHAT DOES THIS WARRANTY COVER?

This limited warranty covers defects in materials and workmanship of the TrustTrunks leakproof diaper cover (the "Product") for the Warranty Period as defined below.

WHAT DOES THIS WARRANTY NOT COVER?

This limited warranty does not cover any damage due to: (a) transportation; (b) storage; (c) improper use; (d) failure to follow the Product instructions or to perform any preventive maintenance; (e) modifications; (f) unauthorized repair; (g) normal wear and tear; or (h) external causes such as accidents, abuse, or other actions or events beyond our reasonable control.

 

WHAT IS THE PERIOD OF COVERAGE?

This limited warranty starts on the date of your purchase and lasts for ninety (90) days (the "Warranty Period"). The Warranty Period is not extended if we repair or replace the Product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

WHAT ARE YOUR REMEDIES UNDER THIS WARRANTY?

With respect to any defective product during the Warranty Period, we will, in our sole discretion, repair or replace such Product (or the defective part) free of charge. We will also pay for shipping and handling fees to return the repaired or replacement product to you if we elect to repair or replace the defective product.

HOW DO YOU OBTAIN WARRANTY SERVICE?

To obtain warranty service, you must email us at TrustyTrunks@gmail.com and obtain a Defective Merchandise Authorization ("DMA") number. No warranty service will be provided without a DMA number.  Once a DMA number is obtained, you must ship the Product back to us along with the DMA number.  Within 30 days of receipt of the Product we will determine whether the issue with the Product qualifies under this Limited Warranty and notify you of our determination via email (the “Warranty Determination”).  If the issue with the Product qualifies for repair or replacement under this Limited Warranty we will repair or replace the product within 30 days of the date of the Warranty Determination and ship the repaired/replaced Product back to you at no cost.  

LIMITATION OF LIABILITY

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

 WHAT CAN YOU DO IN CASE OF A DISPUTE WITH US? 

The following informal dispute resolution procedure is available to you if you believe that we have not performed our obligations under this limited warranty. You must use this informal procedure before pursuing any legal remedy in the courts.

  1. Notification of Dispute. In the event you dispute the Warranty Determination, you must provide us notice of such dispute in writing (Dispute Notice”) within 30 days of the date the Warranty Determination is emailed to you.
  2. Informal Dispute Resolution. Within 15 days of the receipt of a Dispute Notice one of our customer service representatives will reach out to you to try to resolve the dispute informally.
  3. If we are not able to resolve the dispute through direct dispute resolution, the parties agree to attempt to resolve the dispute through non-binding mediation.  Such mediation shall take place in Denver, Colorado and shall be conducted by a single mediator from the Judicial Arbiter Group (JAG).  The cost of the mediation shall be split equally by the parties.
Legal Action.  If mediation does not resolve the dispute, you may then proceed to litigation.  Any case regarding this Limited Warranty must be filed in the state or federal courts located in Colorado.  In any such action, the prevailing party shall be entitled to its attorney’s fees and costs.